![]() Finally, merchandise must have not been damaged in freight transit. You must file a lost shipment freight claim with the respective shipper if you product is lost. Customers receive shipping information once the order has been shipped to allow you to know when to expect your products. In addition, we're not responsible for lost shipments. is not responsible for any labor costs incurred as the result of the installation of wrong or defective parts. Unapproved customized orders returned by the customer will be sent back at the customer's expense.įactory Direct Hardware, Inc. We have the capability to customize some orders to our customers needs however these customized orders are nonreturnable and nonrefundable except by manager approval, and subject to a 50% restocking fee. Refunds or exchanges are only available on items that packaging has been opened and cannot be resold as new. Incurred shipping charges are not refundable. Special order products and or non-stock products are considered special orders and are non-refundable. All returned merchandise is subject to a 20% restocking fee. Manager approval is required for any returns after 30 days and may be subject to a higher restocking fee. Within 30 days of order placement, you may return any product purchased from Factory Direct Hardware, Inc., provided that the merchandise is in new condition with original Packaging and accessories. If for any reason you are not satisfied with your shipment we will gladly replace it or accept a return of the merchandise. Our manufactures and suppliers promise to deliver your quality products in excellent condition to your door. We take pride in guaranteeing your satisfaction with every purchase. We will issue a full refund if our customer has to experience any issues like this.Factory Direct Hardware is the fastest growing place to buy products online. We are allowed to cancel an order if any human or technical errors occur with pricing, descriptions or none related imagery is listed on the product page. ![]() Most of the Items we sell come with Lifetime warranties please consult with us about warranty policies of individual products. No credit will be issued without this number.Īll warranties or guarantees are limited to those offered by the manufacturer. All returns must have an RGA Number clearly marked on the package. Please do not ship anything back without prior authorization. Prior to shipping back any product we must be contacted either by E-mail to obtain a Return Goods Authorization Number, RGA Number. If a product is defective or damaged you must notify us within 3 business days, we will ship another at our own expense upon return of the defective item's. Please Contact Us Prior To Returning Any Items. No Unauthorized Returns Will Be Accepted. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur, no credit will be issued unless products are received in good re-sellable condition. We make every effort to pack and ship our products carefully and we expect the same consideration. Repair Parts are unfortunately final sale and not eligible for refunds. Any special orders may not be returned for any reason. You will be credited the full amount minus any shipping charges and restocking fees. You have 20 days to return any item or items in their original unopened package from the date of receipt. No Cancellations Or Modifications Will Be Allowed After 24 Hours Of Order Placement. For pricing information, contact any Emtek® dealer 28 Degree Latch is available for additional charge **Cannot be combined with other rosette designs on opposite side of the door. ![]() *CF Mechanism is not available for STRETTO 1.5x5 Rosette. Upgrade to CF Mechanism* by adding "C" in front of the product code.
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